SERVICE SURVEY
 
   
First name / Last name
Contact
Phone Number
E-mail
Date
 
     
 
Dear Customer: Our goal is to provide our customers with the best service possible. Please take a few minutes to complete the following customer service questionnaire. Your comments will enable us to see how we're doing overall and find out how we can improve.
  
     
  Complete the following statement by choosing the option that most closely matches your opinion:  
 
   
10
20
30
40
50
60
70
80
90
100
1.-
 How would you rate our customer service?
2.-
 How would you rate our quotation service?
3.-
 In your opinion the Account Management is effective?
4.-
 How would you rate the tracking service in our web page?
5.-
 In your opinion the availability, order and cleanliness in our units is?
6.-
 How would you rate our delivery service?
7.-
 How would you rate our delivery date and time for your shipment?
8.-
 How would you rate our pick up service?
9.-
 The pick up of the shipment was on time?
10.-
 How would you rate the customer service of the staff?
11.-
 How would you rate the status/condition of the shipment when we deliver it?
12.-
 How would you rate our proof of delivery service?
13.-
 How would you rate our invoice service?
 
 

14.-

 Would you like more locations for delivering?
 
   
   
 
Score =
 
  Additional comments: